We have a 30-day return policy, which means you can request a return within 30 days of receiving the item.
Returns are subject to the following conditions: your item must be in the same condition as when you received it, unworn and unused, with all tags attached and in its original packaging. You will also need to provide a receipt or proof of purchase.
To initiate a return, you can contact us at e88@enmayer.net. Please note that returned items need to be sent to the following address:[10886 CITRUS AVE,dock#47
FONTANA
California
United States
92337
6266430586]
If we accept your return, we will send you a prepaid return shipping label along with instructions on how and where to ship the package. We do not accept returns of items that are returned directly without first applying for a return.
If you have any questions regarding returns, please feel free to contact us at e88@enmayer.net.
Damage and Issues
Please check your order when you receive the goods. If the goods are defective, damaged or wrong, please contact us immediately so that we can evaluate and correct the problem.
Exceptions/Non-returnable items
Certain types of goods cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about a particular item, please contact us.
Sorry, we do not accept promotional products or gift card returns.
Exchange
The quickest way to ensure that you get the items you need is to return them and purchase additional new items when the return is accepted.
EU 14-day cooling-off period
Notwithstanding the above, if the goods are shipped to the EU, you have the right to cancel the order or return the goods without reason within 14 days. As mentioned above, your goods must be in the same condition as they were received, unworn or unused, labeled and in their original packaging. You will also need to provide a receipt or proof of purchase.
Refund
After we receive and check your returned goods, we will inform you whether to approve the refund. If approved, the refund will be returned to your original payment method within 10 business days. Keep in mind that your bank or credit card company also needs some time to process and post refunds.
If you have not received your refund 15 working days after we approved your return, please contact us via e88@enmayer.net.